Getting started 0

Getting Started 0

FAQ 0

Getting Started 0

User Provisioning and Management 4

• Lucidity Cloud Control Panel - Create a new user
• Lucidity Cloud Control Panel - Setting your security questions
• Lucidity Cloud Control Panel - Administrator's guide to resetting a user password
• Lucidity Cloud Control Panel - Resetting your password with Security questions

Security 0

Email 4

• Office 365 - Email - Junk mail folder
• Set up Office 365 Email in the iOS Mail App
• Add the Report Message Add-in to Outlook
• How to use the Outlook Report Message Add-in

Microsoft Teams 0

Teams Voice 8

• Setup and Check your Voicemail
• View and Add Contacts
• Park a Call
• Transfer a Call
• Dial in to a Meeting

View all 8

OneDrive & SharePoint 2

• Sync SharePoint libraries to your Local PC
• Setup OneDrive

Outlook on the Web (OWA) 7

• Get Started with Outlook on the Web
• Tips for moving to Outlook on the Web
• Open a shared mailbox in Outlook on the Web
• Install Outlook on the Web
• OWA - Email from a Shared Mailbox

View all 7

Installation / Configuration 1

• Lucidity365 - Installing the Single Sign On Plugin

User Guides 5

• Lucidity 365 - User Guide
• Lucidity 365 - How to Sync Documents to File Explorer
• Lucidity 365 - How to Update Single Sign-On App Passwords
• Lucidity 365 - How to Log In to Lucidity 365
• Lucidity 365 - How to Add a Website Shortcut to your Dashboard

Admin Guides 3

• Lucidity 365 - Publishing Annoucements
• Lucidity 365 - Shared Spaces
• Lucidity 365 - Admin Guide

Installing and Getting Started 9

• Managed Desktop 2017 - Setting the default printer
• Managed Desktop 2017 - Creating your own shortcuts on the desktop
• Managed Desktop 2017 - Setting your default programs
• Managed Desktop 2017 - The Windows 10 Start Menu & Task Bar
• Managed Desktop 2017 - Setting up connection on Android

View all 9

Documents 2

• MD2017 - Copy Local data into Managed Desktop 2017
• Managed Desktop 2017 - Accessing your documents

Email 0

Other 0

Printing 1

• Managed Desktop 2017 - Installing and Configuring Printers

Getting Started 1

• Managed Desktop 2017 - Signing out of your session

Call Flows 1

• S4B - Quick guide to recording a good quality Greeting/Message for Skype for Business Call flows.

Configuring Hardware 1

• S4B - How to configure a Polycom CX600

Working with Skype for Business 1

• S4B - Recording hunt group and IVR messages

Microsoft 365 MFA 4

• Set up MFA using the Mobile App
• FAQ: Multi-factor Authentication
• Download & Install Microsoft Authenticator
• How To Sign-in with MFA